User Manuals

Thank you for choosing Unihertz! Our smartphones are designed for durability and performance, perfect for those who need a reliable device in challenging environments. This user manual will guide you through the setup, features, and troubleshooting of your Unihertz smartphone.

 

Download Your User Manual

Access detailed instructions tailored for your specific Unihertz model. Download the user manual to get started quickly and efficiently! These comprehensive guides cover everything from initial setup to troubleshooting common issues.

 

Tank Mini User Manual

Tank User Manual

Tank 2 User Manual

Tank 3 Pro User Manual

Tank 3 User Manual

Luna User Manual

Unibuds User Manual

 

Getting Started

 

Setting Up Your Device

  1. Unbox Your Smartphone:
    • Included: Unihertz smartphone, USB Type-C charging cable, quick start guide, SIM card tool.
  2. Insert SIM Card:
    • Use the SIM card tool to open the SIM tray and insert your SIM card securely.
  3. Power On:
    • Press and hold the power button until the Unihertz logo appears.
  4. Initial Setup:
    • Follow on-screen prompts to select your language, connect to Wi-Fi, and sign in to your Google account.

Key Features of Unihertz Smartphones

  • Rugged Design: IP68/IP69K rated for water and dust resistance.
  • Long-Lasting Battery: Massive battery capacity (e.g., 15,600mAh) with fast charging capabilities.
  • Advanced Cameras: Capture stunning photos with high-resolution cameras.
  • Performance: Equipped with powerful processors and ample RAM for seamless multitasking.
  • Connectivity Options: Supports 5G, Bluetooth 5.3, Wi-Fi 6, NFC, and more.

 

Troubleshooting Common Issues

 

Micro-Calibrating Your Phone

To improve sensor accuracy:

  1. Clear dust from the proximity sensor hole.
  2. Dial *#3377# in the dial-up interface.
  3. Select "Distance Calibration" and follow the prompts.

Connectivity Problems

  • Ensure apps are permitted to run in the background:
    • Go to Settings -> DuraSpeed
    • Go to Settings -> Intelligent Assistance -> App Blocker
    • Go to Settings -> App Notification -> Select the app -> Battery -> Set to "Don't Optimize."

General Troubleshooting Steps

  • If your device won’t power on, ensure it’s charged.
  • For SIM card issues, check insertion and compatibility with other devices.
  • Restart your device if you experience connectivity problems.

Repair and Warranty Information

  • For repairs, send your device without accessories.
  • For replacements or refunds, include all original accessories.
  • Note: Broken glass is not covered under warranty.
  • Contact support@unihertz.co.za for assistance regarding repairs or warranty claims.

Customer Support

For additional support or inquiries:

  • Visit our website or contact our customer service team at support@unihertz.co.za. We are here to help you make the most of your Unihertz smartphone!

 

Thank you for being part of the Unihertz community! Enjoy your rugged smartphone experience!