We currently ship only within South Africa.

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on this website are fulfilled from one of the following locations: South Africa (local warehouse), or China (manufacturer-authorized logistics facility)

The fulfilment location depends on product availability at the time of purchase. This allows us to offer a wider range of devices while maintaining reliable delivery.

International shipping: DHL (Standard or Express)

Local South African delivery: The Courier Guy If delivery is unsuccessful, the parcel may be redirected to a Courier Guy collection point near you.

Estimated delivery times are as follows: Orders shipped from South Africa: 1–5 business days

Orders shipped from China: 5–7 business days Delivery times are estimates and may vary due to customs clearance, courier delays, public holidays, or weather conditions.

All shipments include tracking.

Tracking details are sent to the customer via email, SMS, or WhatsApp once the order has shipped.

Shipping costs are calculated at checkout based on weight and destination

Free standard shipping is available on all orders unless otherwise stated at checkout.

All applicable customs duties and import charges are paid by Unihertz South Africa.

Customers will not be charged additional customs or clearance fees on delivery

Some products may be marked as Back-Ordered. Typical restock: 5–8 business days. In rare cases, delays may extend up to 14 business days

If a product is delayed beyond 8 days, we will notify you. If unavailable after 14 days, you may choose: A full refund, or An alternative product (price differences settled accordingly)

If your order is delayed or lost, please contact our support team within 14 days of the expected delivery date so we can assist promptly.

While we aim to meet all estimated delivery windows, delays may occur due to: Customs clearance procedures, Flight delays, Severe weather conditions, Public holidays, Unforeseen global or local events,