We ship to all major locations within South Africa. For international shipping extra charges may apply.

Standard (Green shipping with DHL) and express shipping (DHL expedited shipments) options are available. Shipping fees are calculated at checkout based on your location and order size

Standard (Green shipping with DHL) usually takes 6 to 8 days and express shipping (DHL expedited shipments) takes 3 to 5 days

Orders are typically processed within 1-2 business days. Delivery times vary depending on your location and shipping method, usually between 3-8 business days.

We have partnered with Courier Guy for our local shipping, If the courier is unable to reach you, it will then be sent to your nearest Courier Guy collection point to ensure delivery.

Once your order is shipped, you will receive a tracking number via Email, SMS or WhatsApp to monitor your delivery.

Shipping is calculated at checkout, Shipping costs are calculated based on the weight and destination of the package.

Free shipping (standard) is available for all orders.

Currently, we only ship within South Africa. For international inquiries, please contact our support team.

Certain products may occasionally be marked as "back ordered." Typically, these items are restocked within 5 to 8 days; however, please be aware that delays of up to 14 days may occur due to manufacturing processes, shipping schedules, or customs clearance.

If your ordered product will be delayed for more than 8 days before restocking, we will notify you by email. Should the product remain out of stock after 14 days, we will either process a refund or offer you the option to choose an alternative product. Any price difference will be settled by either you or us, depending on the selection. Please note that refunds will only be issued if the product is not available after 14 days from your order date

We hold most of our stock in South Africa and orders for these phones are couriered out same or next business day. All other stock is held in either our Hong Kong, logistics warehouse and shipping time to New Zealand is three to five business days. Sometimes there can be delays caused by slow customs clearance times, airline schedules, weather conditions, public holidays and when multiple items are ordered that will be shipped out from two different warehouses.

If your ordered product will be delayed for more than 8 days before restocking, we will notify you by email. Should the product remain out of stock after 14 days, we will either process a refund or offer you the option to choose an alternative product. Any price difference will be settled by either you or us, depending on the selection. Please note that refunds will only be issued if the product is not available after 14 days from your order date

If your order is delayed or lost, please contact our support team within 14 days of the expected delivery date for assistance.

Delay Reasons: The estimated delivery window provided by Unihertz SA reflects the most standard delivery. However, some orders may occasionally be subject to longer transit time caused by: Bad weather, Flight delays, National holidays or Festivals, Customs clearance procedures, Natural Calamities, Massive Breakout of Disease or other unforeseen circumstances.