Payment Policy

  • Order Confirmation:

    Once payment is processed, you will receive an order confirmation via email. This will include details of your purchase and estimated delivery times.

    Please note if an arrangement has been made to collect your device from our head office payment will need to be cleared before collecting unless authorized by management.

  • Payment Processing:

    All payments are processed securely through our payment gateway to protect your financial information.

    Orders will only be processed once payment has been confirmed. For bank deposits and EFTs, please allow up to 2 business days for processing.

  • Refunds and Returns:

    If you wish to return a product, please refer to our Return Policy for guidelines on refunds and exchanges. Refunds will be processed back to the original payment method used at the time of purchase.

    For any queries or assistance, please reach out to support@unihertz.co.za or Call 012 004 3652

  • International Cards

    At Uniherz South Africa, you can use any credit or debit card with a Visa/Mastercard logo in the front of the card.

    All charges to your card will be made in Rands (ZAR), so if your card is issued in another country, your bank may charge an extra foreign conversion fee.

  • Card Declined

    Declines can happen for a variety of reasons. When we submit a charge to your bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVV. Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment, a future charge can still be declined by a bank’s overzealous anti-fraud systems

  • Security Assurance:

    We prioritize your security and privacy. All transactions are encrypted, ensuring your personal and financial information is kept safe.

  • Payment Methods:

    we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. Customers can choose from the following payment methods:

    Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express. Electronic Funds Transfer (EFT): Direct bank transfers are also accepted. Please include your order number as a reference. Payment Gateways: We support popular payment solutions for added convenience.